BS EN ISO9001:2000

Introduction

Dunnella are extremely proud to have been audited by Independent European Certification to meet the standards of BS EN ISO 9001:2000. This demonstrates our commitment to Customers, Suppliers, Associates, Employees, and all who are involved with our business.

The new ISO 9000 2000 standards are based on eight quality management principles. ISO chose these principles because they can be used to improve organizational performance and achieve success.

ISO 9000 2000 Quality Management Principles

1 - Focus on your customers

Organisations rely on customers. Therefore:

• Organisations must understand customer needs.
• Organisations must meet customer requirements.
• Organisations must exceed customer expectations.

2 - Provide leadership

Organisations rely on leaders. Therefore:

• Leaders must establish a unity of purpose and set the direction the organisation should take.
• Leaders must create an environment that encourages people to achieve the organisation's objectives.

3 - Involve your people

Organisations rely on people. Therefore:

• Organisations must encourage the involvement of people at all levels.
• Organisations must help people to develop and use their abilities.

4 - Use a process approach

Organisations are more efficient and effective when they use a process approach. Therefore:

• Organisations must use a process approach to manage activities and related resources.

5 - Take a systems approach

Organisations are more efficient and effective when they use a systems approach. Therefore:

• Organisations must identify interrelated processes and treat them as a system.
• Organisations must use a systems approach to manage their interrelated processes.

>6 - Encourage continual improvement

Organisations are more efficient and effective when they continually try to improve. Therefore:

• Organisations must make a permanent commitment to continually improve their overall performance.

7 - Get the facts before you decide

Organisations perform better when their decisions are based on facts. Therefore:

• Organisations must base decisions on the analysis of factual information and data.

8 - Work with your suppliers

Organisations depend on their suppliers to help them create value. Therefore:

• Organisations must maintain a mutually beneficial relationship with their suppliers.